A joined-up approach to customer vulnerability
Supporting good customer outcomes across the automotive finance journey
Identifying and supporting customers in vulnerable circumstances is a fundamental part of meeting the FCA’s Consumer Duty.
However, vulnerability can be difficult to recognise, particularly when businesses rely on customers to self-declare or expect frontline staff to make subjective judgements.
Comentis Auto provides dealerships and finance providers with a consistent and objective process for identifying vulnerability, understanding its impact and ensuring customers receive appropriate support.
The platform connects each stage of the automotive finance journey—helping dealerships and lenders work together while maintaining tailored processes, reporting and responsibilities for each organisation, creating a simpler "tell us once" experience.
Dealers and Finance Providers
One platform. Tailored to every part of the journey
For Dealerships
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Easy customer invitations by SMS, email or QR code
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Immediate vulnerability classifications
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Practical guidance for sales and finance teams
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Clear records of support offered and actions taken
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Ability to share data with Finance Provider
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Dealership and group-level analytics
For Finance Providers
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Dedicated lender portal
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Secure receipt of relevant vulnerability information
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Reports tailored to longer-term customer support
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Dealerships can offer and capture your support offerings
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Comprehensive vulnerability data and management information
Proven Approach
Over 200,000 assessments completed in car delaerships
Zero Impact
Minimal impact on sales journey or close rates
Quick process
Assessment typically takes customers under 90 seconds to complete
Consistency
Overcomes sales persons subjectivity with a clinically defined process for vulnerability
Simple Reporting
Quickly and easily generate vulnerability reports
Trusted By
“Identifying vulnerability can be challenging and requires sensitivity, but it is essential that our sales teams have the right tools to comply with Consumer Duty regulations. Comentis provides a robust platform that delivers fast, user-friendly assessments, enabling us to better support customers throughout their purchasing journey.”
