Why identification is so crucial in supporting vulnerable clients
With nearly a year having passed since Consumer Duty came into effect, we regularly hear how pleased firms are with the interventions...
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Articles Library
A Best Practice Guide: our five top tips when working with vulnerable clients
In March 2024, the FCA announced that it will be conducting a new review into firms’ understanding and response to the needs of...
What’s the difference between a vulnerability and a vulnerable circumstance?
With six months under our belts since the implementation of the FCA’s Consumer Duty, many firms have implemented processes that will...
How is vulnerable customer identification faring in the Consumer Finance sector?
We’re six months in from the FCA’s Consumer Duty regulations coming into force, and whilst we are starting to see some great traction in...
What's the Outlook for Vulnerability?
As we continue into 2024, we can draw on our insights gained from last year and summarise what we feel might come next from a regulatory...
How does financial vulnerability affect those in later life?
For many of us, retirement is seen as a longed-for period of leisure at the end of years of working and raising a family, however later...
What's Next for Consumer Duty?
Consumer Duty has been in place for nearly five months and the feedback we are getting from industry compliance experts is that some...
Vulnerability at Retirement
As people age, different types of vulnerability or vulnerable circumstances may present themselves, and as our ageing population...
Why wealth doesn't insulate against vulnerability
With Consumer Duty regulations now in place, never has financial vulnerability been a hotter topic. Advisers will need to demonstrate...
Consumer Duty: 31st July marked the beginning of the vulnerability journey
With Consumer Duty regulations having come into effect on 31st July 2023, many businesses might have seen the preceding few weeks as the...
New assessment for consumer finance brokers launched
Despite what some might think, the incoming Consumer Duty regulations won’t only apply to financial advisers. With the recent issuing of...
V2.0 – the evolution of our Financial Vulnerability Assessment
Ever since we launched our first vulnerability assessments, our clinical and product teams have been busy looking at ways can enhance to...
Three Ways to Deploy our Assessments
As part of our ongoing commitment to ensuring that our customers are able to deploy our assessments seamlessly into their existing...
Top 5 Vulnerability Myth Busters
The issue of #vulnerablecustomers has been increasingly on the radar of firms that fall under the watchful eye of the Financial Conduct...
Vulnerability - what progress has been made and what can we expect in 2023?
Towards the end of last year, the FCA’s latest Financial Lives survey found that the number of adults with low financial resilience had...
We Don’t Know What We Don’t Know
For those of you that are aware of the knowledge quadrant, you will be familiar with the phrase ‘You don’t know, what you don’t know’. If...
Why mortgage advisers need to take client vulnerability seriously
Unpicking the 10 new rules focused on vulnerability in The Consumer Duty When the FCA sent its ‘Dear CEO’ letter on 16 June 2022 to over...
How do I know if it’s an unwise mental capacity decision?
This is a question we come across a lot in both the acute and community setting. So, first things first, what do we mean by an unwise...
The challenge of recording and reporting on financial vulnerabilities
We have covered at length the different types of vulnerabilities and the challenges in identifying them, but one question we frequently...
The impact of the cost of living crisis on financial vulnerability
When I am asked about the impact of the rising cost of living upon financial vulnerability it is tempting to simply say that everyone...
Vulnerable clients, the cost of living crisis and the new Consumer Duty: an update from the FCA
By now, I think we are all aware of the importance of checking with our clients for signs of financial vulnerability, but did you know...
5 top things to do once you have identified a vulnerable customer
So, you’ve identified a circumstance that you think might be making your client vulnerable. What do you do now? Here are 5 top tips for...
Five common mistakes made by Mental Capacity Assessors
In my experience as quality monitoring team leader, having reviewed and supported over 500 mental capacity assessments for many different...
Resilience and Mental Capacity
It's a well-known fact that resilience and mental health are closely connected. Good resilience helps promote good mental health and poor...
Five ways IFA's can look after their mental health, so they can in turn spot vulnerable clients
Our lives have been under a great deal of pressure over the last few years. What with dealing with the impact of Covid at home and within...
What does 'Mental Health' mean?
‘Mental Health’ is one of those phrases that has become common place and thankfully is something that society in general is now more...
Top 5 challenges faced by clinical staff in identifying capacity issues in their patients
As we know, the Mental Capacity Act (2005) provided us with a theoretical framework for the assessment of mental capacity. However,...
Top 10 Tips for Reducing your Patients' Stress during a Mental Capacity Assessment
Having your mental capacity assessed can be an intimidating experience, no matter who you are. Even if you know why an assessment is...
New Equity Release Assessment launched with SimplyBiz Mortgages
As part of our ongoing drive to create more sector specific assessments, we are delighted to announce the launch of our latest assessment...
Tenet Compliance Services partners with Comentis
We are delighted to announce our partnership with Tenet Group who have selected us to help their DA firms identify and support vulnerable...
Comentis Joins Association of Professional Compliance Consultants
The team at Comentis are delighted to have joined the APCC, and we are looking forward to collaborating with the UK’s leading compliance...
Why Advisers still need to adapt processes
In Tim's latest blog, he explores how wider changes in society have accelerated the likelihood of clients being in vulnerable...
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