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What's Next for Consumer Duty?
Consumer Duty has been in place for nearly four months and the feedback we are getting from industry compliance experts is that some...
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- Nov 16
Vulnerability at Retirement
As people age, different types of vulnerability or vulnerable circumstances may present themselves, and as our ageing population...
- Sep 22
Why wealth doesn't insulate against vulnerability
With Consumer Duty regulations now in place, never has financial vulnerability been a hotter topic. Advisers will need to demonstrate...
- Sep 22
Consumer Duty: 31st July marked the beginning of the vulnerability journey
With Consumer Duty regulations having come into effect on 31st July 2023, many businesses might have seen the preceding few weeks as the...
- May 24
New assessment for consumer finance brokers launched
Despite what some might think, the incoming Consumer Duty regulations won’t only apply to financial advisers. With the recent issuing of...
- May 23
V2.0 – the evolution of our Financial Vulnerability Assessment
Ever since we launched our first vulnerability assessments, our clinical and product teams have been busy looking at ways can enhance to...
- Mar 30
Three Ways to Deploy our Assessments
As part of our ongoing commitment to ensuring that our customers are able to deploy our assessments seamlessly into their existing...
- Mar 23
Top 5 Vulnerability Myth Busters
The issue of #vulnerablecustomers has been increasingly on the radar of firms that fall under the watchful eye of the Financial Conduct...
- Jan 31
Vulnerability - what progress has been made and what can we expect in 2023?
Towards the end of last year, the FCA’s latest Financial Lives survey found that the number of adults with low financial resilience had...
- Nov 23, 2022
We Don’t Know What We Don’t Know
For those of you that are familiar with the knowledge quadrant, you will be familiar with the phrase ‘You don’t know, what you don’t...
- Nov 16, 2022
Why mortgage advisers need to take client vulnerability seriously
Unpicking the 10 new rules focused on vulnerability in The Consumer Duty When the FCA sent its ‘Dear CEO’ letter on 16 June 2022 to over...
- Oct 13, 2022
How do I know if it’s an unwise mental capacity decision?
This is a question we come across a lot in both the acute and community setting. So, first things first, what do we mean by an unwise...
- Sep 26, 2022
The challenge of recording and reporting on financial vulnerabilities
We have covered at length the different types of vulnerabilities and the challenges in identifying them, but one question we frequently...
- Sep 16, 2022
The impact of the cost of living crisis on financial vulnerability
When I am asked about the impact of the rising cost of living upon financial vulnerability it is tempting to simply say that everyone...
- Jul 11, 2022
Vulnerable clients, the cost of living crisis and the new Consumer Duty: an update from the FCA
By now, I think we are all aware of the importance of checking with our clients for signs of financial vulnerability, but did you know...
- Jun 20, 2022
5 top things to do once you have identified a vulnerable customer
So, you’ve identified a circumstance that you think might be making your client vulnerable. What do you do now? Here are 5 top tips for...
- Jun 20, 2022
Five common mistakes made by Mental Capacity Assessors
In my experience as quality monitoring team leader, having reviewed and supported over 500 mental capacity assessments for many different...
- May 18, 2022
Resilience and Mental Capacity
It's a well-known fact that resilience and mental health are closely connected. Good resilience helps promote good mental health and poor...
- May 9, 2022
Five ways IFA's can look after their mental health, so they can in turn spot vulnerable clients
Our lives have been under a great deal of pressure over the last few years. What with dealing with the impact of Covid at home and within...
- May 6, 2022
What does 'Mental Health' mean?
‘Mental Health’ is one of those phrases that has become common place and thankfully is something that society in general is now more...
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